Hello,
I’ve been primarily a ConfigMgr admin since 2007 and am planning to use this blog to post about my day to day work activities related to ConfigMgr 2012, SQL 2012 and Server 2012. I have experience with ConfigMgr in varied environments such as online marketing firms, medical care providers, government contractors and large retailer. I’m currently consulting for a very large clothing/home goods retailer with a global footprint. My job is to architect a ConfigMgr 2012 infrastructure for the corporate offices as well as their retail stores in a partially virtualized environment mostly Vmware, some Hyper-V and physical severs. I’m a one man show as far as implementing Configuration Manager goes, I’m required to provide a fully functional service with detailed instructions on how to use and support it. I work with a non technical project manager to arrange meetings with internal decision makers and provide status updates.
My Current responsibilities:
- Designated SME working with internal non technical Project Manager
- Conducting requirements gathering exercises
- Capacity planning for a 200,000+ device environment in complex network environment which requires 3,100 boundaries
- Design ConfigMgr infrastructure (Windows, SQL and ConfigMgr server configuration, firewall exceptions)
- Identify issues that impact ConfigMgr (i.e. AD Sites and Services inaccuracies, improper DNS configuration, group policies, vmware config, network limitations and etc.)
- Create RACI documents for federated IT organization
- Provision and document Role Based Access for each internal IT organization
- Design global service support tier mapping and escalation paths through varied internal IT silos
- Design ticketing system CI’s for new ConfigMgr Service
- Train up staff with zero experience with ConfigMgr or any enterprise deployment tools, all deployments were done with batch files.
- Document infrastructure design
- Document server installation guide
- Create how-to documents
- Process map existing processes and map to ConfiMgr process for multiple ConfigMgr user groups(Desktop, Store, home office server team, store server team, QA, international teams)
- Licensing, work with licensing team to ensure adequate budgeting for licenses
- Performance monitoring of ConfigMgr servers (Windows,SQL, IIS, WSUS)
- Create custom reports in SSRS
- Troubleshooting and teaching federated IT personnel as they encounter problems.
- Provide guidance for packaging and deployment strategies
Yup that’s a lot of work for one person and I have a lot to post and not a lot of free time so you won’t see me updating this site as often as I’d like.
Thank You
Nikhil Patel